Hey, Luna! We recently changed our internal scorecard that we use in Klaus, too. Perhaps @Valentina Thörner7 can help you have a look at yours. Or perhaps @Sarah Ellenberg10, as she runs the global customer team at Partnerhero �... (More)
Triin Ilves 546 Community @ Klaus
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Our content team inspected some ecommerce companies known for great customer service but I'm keen to know your stories and examples 🧐
👉 For inspiration, read the article: How Customer Service Can Take Your E-commerce Business to The Next Level34
In many of Klaus' articles (for what we also ask input from our clients and partners), two things are mentioned most often:
1. Review all conversations for new agents (i.e. PandaDoc does this31)
2. Let new agents... (More)