Hi Rushana, have you checked out this course34? It's a great way to get started in quality.
Triin Ilves 16,165 community and events at klaus
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Gotta go with Slack. Sounds like a cliché but before joining Klaus, I didn't realise how powerful this tool could be if used properly (it does require some customisation, but still). For remote-first teams, it's both a communication tool, history... (More)
Our content team inspected some ecommerce companies known for great customer service but I'm keen to know your stories and examples 🧐
👉 For inspiration, read the article: How Customer Service Can Take Your E-commerce Business to The Next Level121
In many of Klaus' articles (for what we also ask input from our clients and partners), two things are mentioned most often:
1. Review all conversations for new agents (i.e. PandaDoc does this62)
2. Let new agents... (More)