Before summer kicks in full swing, there are some hot CX job-offers on the market that Klaus the job-hunter has found. Take a pick: there are offers from some new up-and-coming to well-known companies.

✨10 different Customer Experience roles at Crowdstrike - remote
CrowdStrike is on a mission - to stop breaches. The company that recently acquired Humio, is on the path of allowing customers to not only defend themselves, but do so in a future-proof manner. The company has earned numerous honors and top rankings for our technology, organization and people – clearly confirming that their industry leadership. With flexible work arrangements, they allow people to maage their personal and professional lives in a way that works for them. 

✨Customer Support Representative at Outschool - remote US or Canada
This position is part of the Customer Support Escalations team who will help ensure that Outschool provides a great experience for every parent, teacher, and learner in the Outschool community. The role will build up to become an expert in Outschool’s inner workings so that you can help advise and resolve problems for both teachers and parents. Outschool is looking for someone who has the critical thinking and problem-solving skills to handle more complex, ambiguous tickets and will use these skills to provide consistent top-level service.

✨Enterprise Support and Tier 3 Supervisor and more at Docebo - various locations
The Learning and Development Customer Experience Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption, promoting the Customer Success culture within Docebo. The Customer Experience Manager will work with the Learning and Development (L&D) team of a portfolio of customers to drive product adoption, renewal, and customer success by bringing value to customers every day.

✨Cloud Support Engineer at Platform.sh - UTC+6 - UTC-1
Cloud Support Engineer  will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. The customers are technically sophisticated. Knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems are beneficial.

✨Head of Customer Success at Relewize - remote US
The persona for this role is someone who is ready to take on the biggest challenge of their career. You’re ready to join a founding team in the midst of high-growth and you will have the most experience in customer success on the team. You’ll help manage all of Relewize’s enterprise clients and have a strong sense for strategy that will drive adoption and outcomes leading to renewals, expansion, and advocacy across our customer portfolio. 

✨Customer Support Supervisor at Veho - remote
Veho is looking for someone with experience in customer support that can step in and lead a team. For reference, Veho supports two customer groups: their drivers (the lovely team that delivers packages) and their customers (the lovely people that receive packages from other brands we deliver). The Supervisor, Customer Support will lead a team under one of Veho’s most important functions to drive results to meet the needs of our customers. 

We did a thing... Since there are some die-hard fans of Spice Girls in team Klaus, we decided to mark the 25th anniversary of "Wannabe" and do something .. special. 

Here's the result 👉

June 4th is the Hug Your Cat Day! 🐾 I'm sure that many of you here are cat owners so don't forget to share a cuddle with your fluffy companion 😻

Which animal would make the best manager? 🐶🦊🐻😺🐸

If you answered “a cat”, then here are some job picks for you - Klaus' team is expanding and where else to look for new ameowsing team mates than from the community 

Marketing
✍️ Senior Content Specialist
📡 Product-Based Marketing Manager

Design
👩‍🎨 UX Designer
🎨 Product Designer

Product and Engingeering
🤹‍♀️ Product Manager
🥷 Senior Back-end Engineer
👨‍🏭 Back-end Engineer
👩🏻‍💻 Front-end Engineer

Did the job that you are doing now exist already when you were a child? 🤔🔮

The quality job-hunter Klaus will, at least, take care of your next CX position. Check out the weekly finds:

👉 Enterprise Customer Success Manager at Qualified - remote, US
The Customer Success Manager will own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You’ll be living on the cutting edge of the next generation of sales and marketing technology, and will work with Qualified’s customers to transform their sales and marketing processes to leverage the power of conversational marketing.

👉 VP, Global Customer Support at Circle - remote, US
This is a senior-level role for someone capable of owning and scaling Circle’s 24x7x365 Global Customer Support organization. From resolving general inquiries to troubleshooting complex technical issues, this VP together with the CS team will partner with a variety of internal stakeholders to address all customer needs in a timely manner, build and optimize ticket flows and procedures, and provide regular operations reports to a cross-functional team on a monthly basis.

👉 Customer Success Manager at Buildkite - remote in UTC+10 - UTC-7 
The CS Manager will be responsible for managing customer relationships which includes expanding customer accounts, increasing customer retention, solving customer issues, and driving customer satisfaction. You will be the main contact for Buildkite’s enterprise accounts working on their behalf to answer technical questions, dealing with commercial issues such as expansion and renewal and ensuring they are happy at all times and consistently using the product.

👉 Customer Success Specialist at Niantic - San Francisco
The Customer Success Specialist will be focused on optimizing Niantic’s customer experience for the SMB partners and supporting large partner initiatives. This is an exciting opportunity to work alongside a relatively new Branded Partnership team that is building from the ground up. 

👉 Technical Support at Assembled
Assembled is building a Technical Support team and looking for founding team members who are excited to set a new standard for great support. As a Technical Support, you’ll interact with the customers over Slack, help them understand how to use Assembled, and resolve thorny issues they face. You'll use your learnings on the front line to help Assembled’s product team prioritize bugs and feature requests. The tech support will have wide latitude to build internal processes and scale systems.

👉 9 various Customer Experience Roles at Hopin
Hopin is an online events platform where you can create engaging virtual events that connect people around the globe. A fully remote team where job positions are divided between continents, allowing you to choose the one that fits best with your current location. The positions vary from Event Producer roles to Renewals Manager to more traditional CSM roles.

A couple of posts below I shared that Klaus' Empress of Product @Valentina Thörner will be speaking at 2 Women in Tech conferences. 

We have an extra ticket to WomenTech Global Conference 2021 that we will share with one lucky winner!

Participate by writing in the comments the name of the fiercest woman in tech that you know. We will randomly select the winner on June 1st.

Why? Because there are two (!) Women In Tech conferences and both will take place on 7-11 June. And our 👑 Empress of Product @Valentina Thörner will speak in both of them 🙌:

✨ The Women in Tech World Series Online Festival where featured speakers are Michelle Obama, Whitney Wolfe Herd, Barbara Martin Coppola, Serena Bellesi and other amazing leaders. 
→ Bonus: if you plan to purrrchase a ticket, you can get a small discount with the code SPEAKERS15.

✨ WomenTech Global Conference where Valentina will host a session: "From forced remote to hybrid connection: creating a company culture that works independent of the office." Conference speakers include Robin Ginn, Sara Luchian and many other #femtech superstars.

Lots of our partners and clients are hiring for many different support skills. The great job-hunter Klaus and I recommend each of these teams! This week’s catches are:

👉QA Manager at Luno - remote
The Quality Manager will be the driving force behind understanding Luno’s customers and how best to serve them. This person should achieve this by improving internal processes through collaboration with other teams/departments. This position will be working closely with the Customer Success and Operations team to develop, execute and measure the quality improvement strategies.

👉 Head of Customer Experience at Curve - London/Bristol, UK
Curve has grown their customer support team (known as ‘customer experience’) to over 100 people, split between London and Bristol offices and soon to expand internationally in the USA and Europe. They are now looking to recruit a world-class and experienced Head of Customer Experience to take the team to the next level. The company has plans to grow the team to 250 people over the next 12-18 months and the Head of Customer Experience will have the opportunity to execute this plan and shape the future strategy.

👉 Technical Support Specialist at Outschool - Remote
Outschool is looking for a Technical Support Specialist to join the team and provide escalation support for technical issues on the Outschool platform and third-party integrations. The Technical Support Specialist will provide outstanding customer service, investigate technical issues, and handoff technical dilemmas to our Engineering team. This person is motivated to make Outschool’s customers happy, solve technical problems, empower the team, and be passionate about Outschool’s mission. This position will have an on-going work schedule from Sunday to Thursday.

👉 Customer Support Specialist at Printify - Riga, Latvia or remote
As a support specialist, your work would be designed in a (full-time) shift based schedule with the opportunity to work on site or remote. This person would work in an international environment with cool teammates and a casual atmosphere. If you have excellent command in English and great communication skills, you’re a natural-born problem solver and you consider yourself a “people person” – this could be the place for you!

👉 Head of Customer Support in Norway and 20+ other roles at Wolt - various
This is a brand new role for Wolt and they are looking for someone to take the support organisation to the next level, looking at operating in scale. Someone with senior skills and junior enthusiasm would be a great mix for the role. As part of the Wolt Norway management team, this person will work closely with our operation, restaurant, and retail teams. 

👉 Solutions Engineer at Thinkific - Canada
The Solutions Engineer will primarily offer technical solutions to Thinkific’s high-volume, high-growth course creators who are best suited to their mid-market offering, Thinkific Plus. The Solutions Engineer will be a champion for the Thinkific platform, supporting the Sales team to move opportunities through the various stages of the sales cycle, exploring new use cases, identifying clients’ needs, and enabling the teams and customers to break any technical barriers. 

It's raining features and we're proudly share it with the community. Klaus in his secret lab has worked on it quite a bit and can now unveil ✨The Sentiment Filter✨

While Klaus is secretive about the specifics, then we can say that we use multiple state-of-the-art Natural Language Processing models to assign sentiment to messages. Neat, huh? (If you want an even shorter answer you can tell friends at parties: we use AI.)

👉 Read more and get in touch with us to have the feature turned on for your account: http://bit.ly/sentiment-filter

Big fish alert 🐟! The master job-hunter mr. Klaus 🐈‍⬛ has caught some fabolous gems of the job market. And he’s eager to share these with his friends, too. Pick your favourite 💎

✨People Partner and 21 other Customer Support roles at Wise - various locations
Wise is growing fast and the people team are the engine room, fueling this growth and supporting Wisers on their journey. The people team does lots of amazing things and they are behind the beautiful interactions with most customers.

✨EMEA Onboarding Manager at Front - Paris
Front is looking for an Onboarding Manager to join the world-class Onboarding Team in EMEA within the Customer Success organization. The Onboarding Manager will work with Front’s newest customers to ensure they are successful with product implementation for optimal workflows, set up and change management. This position works closely with the Success, Support and Product team and is ultimately responsible for the initial deployment of a customer.

✨Harvest Expert at Harvest - US remote
In order to apply for this job, you need to find 10 grammar mistakes in the job description. Other than that, the Harvest Expert is a customer-facing job that can enjoy long weekends from Sunday to Tuesday and offer quality support on other days. 

✨ 6 Customer Success roles at Chainalysis - EMEA and NAMER
Customer Support at Chainalysis is a globally distributed team dedicated to empowering their customers. Every day the team helps to push forward the company's goals of increasing product engagement and reducing customer churn. The team of Chainalysis strives to make the service at Sales a differentiator by earning a reputation of unmatched excellence in the industry. 

✨ 7 Customer Experience roles at Brex - various NAMER locations
Brex values deeply high quality Customer Experience and views it as necessary to the company’s success. As a Customer Experience Specialist for Brex, your goal is to make our customers happy and productive, to work collaboratively with sales, product, and engineering, to set a high standard for how Brex serves their customers, and to always communicate with empathy and respect.

✨28 different Customer Support roles at Twilio - various global locations
Featuring lots of Technical Support Engineer Positions, Twilio is a hiring powerhouse. From Singapore to Bogota, the Customer Support team is growing in multiple locations across the world. An experience in tech is a bonus in these roles, but lots of positions require 1+ years of experience.