We recently hosted our first Keeping up with Klaus webinar where resident quality connoisseurs, Diogo and Riley, shared their best practices on using Klaus. Here's the recording if you missed it:
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End of July is not just for heatwaves. We'll be covering hot topics in two upcoming webinars. Sign up, tune in, and enjoy the breeze of good ideas shared 🌬
👉 Webinar: Whether team Bot or team Human - the Goal is still Quality
July 25, 10:30am EEST / 4:30pm CEST
Whether you are a manager of a team of customer service humans or a pioneering bot-support enthusiast, one thing is certain - you should perform quality checks for your support team. Klaus, Ultimate, and weWow join forces to give you the best overview of current state of AI in customer service and how to make best use of the tools available.
👉 Webinar: Keeping up with Klaus
August 2, 9:30am EEST / 3:30pm CEST
Klaus kicks off a new webinar series tailored exclusively for customer service purr-sonel. Join our our resident Quality Connoisseurs, Diogo and Riley, as they share their best practices on using our product.
CSAT surveys are considered the North Star for tapping into what customers think.
Yet, the average CSAT response rate is…
19% for chat,
5% for email,
5% for phone.
And only 19% of all CSAT ratings include a comment in addition to the score 🙀
If your survey responses are similarly as quiet as a mouse, we’ve got some great news to share. Our latest addition to Klaus’ CSAT powerhouse is there to get your customers meow-ing with feedback.
Disclaimer: it can’t help you see what your customers are thinking, but it can heavily nudge them to share what they think.
Powered, hosted, and trained by Klaus, KlausGPT makes it easy for your customers to lend their thoughts and provide more insightful feedback.
👉 Read more and discover yourself here
In April, various Klausians are travelling the world to meet our new and old community members in person. Oh, and we've got some webinars planned for April, too.
Check out the events and join us for a purrific time:
👉 3 April - Klaus Lunch Club in Tel Aviv
Let us know in the comments if you'd like to join!
👉 3-4 April - Support Driven Leadership Summit in Philadelphia
Read more here and meet @Chris Jewitt and our Co-founder Martin
👉 5 April - CX Supper Club with Assembled and Klaus
Let me know in the comments if you'd like to join or can recommend a CS leader who's based in NYC and should join.
👉 12 April - Customer Service Quality Benchmark Report Webinar
A must attend for everyone who care about customer service quality. Register here.
👉 13 April - Klaus Supper Club in Barcelona
Let me know in the comments if you'd like to join or can recommend a CS leader who's based in BCN and should join.
👉 19 April - Breakfast of Support Champions with Ultimate and Klaus
Register here and join us for lively talks and tassssty breakfast!
👉 25 April - Zendesk Presents: Das CX Update aus München
Our pop up booth with socks and CS quality opens at 13:30 CET. Register here and join us!
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👋 Hallo and kiitos!
Several Klausians will be travelling this week. If you are based in Berlin or Helsinki, come and say hi at:
📍Berlin: CCW EU, free to attend
Our booth is located at the Future Camp area. Next to that, we'll be introducing Klaus on the 2nd of March at 12.00 – 12.50pm in the Trade Show Hall 2. Willkommen!
📍Helsinki: Support from Hel meetup, free to attend
Come join us to talk about Quality Assurance in Customer Support! Warning: there will be some cat stickers, beer, and possibly even lonkero.
So, who's coming?! 🐾
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You've probably noticed that a lot of irrelevant content has been shared recently. Seems that a couple of people are systematically targeting QualityTribe, by signing up and posting relentlessly.
Since the Tribe platform does not have good ways of blocking these people off completely, we have turned off the sign up function for the upcoming weeks. If you have colleagues or peers who'd like to join Quality Tribe, just let us know in the comments below or contact us directly.
Thanks 💪
Are you ready to take your Klaus mastery to the next level?
On February 15, tuna in with our team of experts to learn first about Klaus’ freshest product releases and more advanced practices.
Make the most of what Klaus has to offer and get cat-tific advice on how to use revamped Assignments.
Learn how to use Klaus’ Smart filters to find the most meaningful conversations to review, and master other superuser tricks.
✨ Register here: https://app.livestorm.co/klausapp/whats-new-february-2023
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Nouran Smogluk, Komoot’s Director of Customer Support wrote a guest post to Klaus' blog, explaining some tactics and how-tos on creating a top-class training programme for customer service teams.
- How do you keep track and classify negative feedback?
- How do you use the gathered data? (Coaching, product feedback, etc)
December will be busy for many Klausians, take a look at what we’re doing / where we’re going:
6 DEC 16pm CET - webinar “How to Leverage AI in Customer Service QA with Klaus?” with Mervi Sepp Rei, PhD (Data Science Lead at Klaus) and Chris Jewitt (Customer Success Manager at Klaus).
8 DEC 19pm CET - Klaus Supper Club in Berlin (1st one!). Invite only - let us know in the comments if you'd like to join.
15 DEC 18pm CET - Cocktails with Klaus in Amsterdam with Sales team. Let us know in the comments if you'd like to join.
