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Riley James Young
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Riley James Young
Hey Kali 😻
Great question! Often we have found that adding a type of 'gamification' to your qa program can increase agent engagement. Having a weekly/monthly leaderboard for QA, awarding p... (More)
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IntroductionsRiley James Young
Welcome to the tribe Shannon! 😻
How was your experience creating your processes from scratch, and how does your QA program look like now at Ophelos?
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Riley James Young
So true @Vito Mancini 🙌 Really good analysis here.
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Riley James Young
Yes @Merily Leis !
We introduced a leaderboard with individual and team prizes when we revamped our QA program in my previous company. It certainly helped keeping the team engaged and up to... (More)
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Riley James Young
Really great points here @Valentina Thörner,
Having your support reps reply to your feedback is a simple but effective way to ensure they are at least viewing their feedback, particularly i... (More)
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Riley James Young
😻 A-meow-zing! A little healthy competition can do wonders for engagement 🙌
Riley James Young
Want to learn more about Klaus' awesome features?
Check out our other explainer videos here:
- Conversation Insights
- Coaching Sessions
- Calibrations
- Assignments (More)
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Riley James Young
Hey Kalina! Welcome to the tribe and congrats on your new role! 😻
Like @Triin Ilves said, when it comes to categories we usually recommend the ‘less is more’ approach, however there is no... (More)
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IntroductionsRiley James Young
I play online mostly, but I enjoy live more!
It's nice to hear that it is a fun industry. I can imagine some of the support interactions must get a bit heated though 😹
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IntroductionsRiley James Young
Welcome to the tribe Lorena!
That's an interesting industry to be in! I like to play Poker myself 😻 How did you end up working for a poker company?
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