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Riley James Young
3,910
Educational Content Specialist

📌 Community Guidelines

🎁 Earning Swag

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Question

Riley James Young

Educational Content Specialist

Asked a question 2 months ago

What are you looking to achieve in 2023? 🏆

Improve core KPIs such as CSAT, IQS, and Response Times

Leverage AI in our support operations

Improve our self-service channels to ease some pressure off our front line

Increase happiness and engagement of our team, and improve on the average tenure of our support reps

Other (Let us know in the comments ⬇)

Liked by Valentina Thörner and 8 others

Question

Riley James Young

Educational Content Specialist

Asked a question 2 months ago

How do you choose which conversations to review? And perhaps more importantly, why do you choose those conversations to review? 🤔

Liked by Grace Cartwright and 5 others

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