Hello Everyone! Thanks for the invite Lílian! Love to be a part of the community. My name is Manoj and I manage Customer Success in Zendesk for Enterprise Businesses in India. Have had the opportunity to work in Hospitality, Business Process Outsourcing and now in the SaaS world. An avid explorer (waiting for a shot of the Covid-19 vaccine), sports enthusiast and enjoy Pink Floyd, Dire Straits and Eagles to name a few favourite bands. Great to be a part of this community and look forward to sharing wonderful ideas, thoughts and experiences. Cheers all and stay safe!