I'm a French/Brazilian Customer-Support-Specialist-turned-Software-Engineer currently based in Berlin, Germany.
A few months ago I quit my job to avoid burning out (again..) and have been focusing on my mental health and leveling up my skills on my own since. Although it has been super fun and healing, I'm ready to interact with folks again and would love to contribute my skills in a meaningful way. Recently, a couple of friends and I had the idea of offering a service to demystify software engineering for customer support folks.
Say if someone offered such a service, would you be interested in taking part? And if so, what would you expect the format (online, in person, real-time, asynchronous..) and the content (very broad introduction to software concepts or a more focused approach by solving problems that may help you in your day-to-day as a Customer Support person?) to be like?
Whether you would be interested or not (also helpful to know why not!), please get in touch at: email@example.com, I'd love to hear from you!