Hello! Nice to meet you all!
My name is Ivan and I'm 25 years old. For the past 6 years, I have been dedicated to enhancing customer experience in various companies, with the last 4 years spent in C-level positions. Currently, I reside in Kyiv, Ukraine and lead a support team at PromoRepublic. I'm excited to share my insights and articles with all of you.

Now, for a fun fact about myself: I'm a huge fan of escape rooms! I find the puzzles and challenges fascinating, and I enjoy the thrill of solving them with a team. It's a great way to test your problem-solving skills and bond with friends or colleagues.

I wasn't invited by a fellow member, but I'm grateful for the opportunity to join this Customer Service Quality Tribe and connect with all of you. Looking forward to engaging in insightful discussions and learning from each other's experiences. šŸ˜Š