I’ve worked as a front-line support agent for over a decade, and have always excelled at translating technical things into language that customers and users understand well. From turning a ‘no’ into a selling point, to converting complicated problems into motivation to stick around: my work has always been of stellar quality.
During my career, I have specialised in determining what constitutes a high-quality interaction with a client or customer. I’m now happy to transfer that knowledge to you and your team!
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Meowdy folks! I've posted a new article on my blog, on the 3 skills I think every agent should have in their toolbox: empathy, the ability to direct, and being able to follow internal processes. Would love to hear your thoughts!
Excuse the pun, I promise I can do better! That said: I am looking for my next career opportunity, and quality assessment is the way I'd like to move forward.
You can find my competences, references, and career to date right here: https://inesvandijk.online
The puns are included when you hire me ;)
Howdy friends!
Just wanted to let you know that I have a new blog post up: https://qualityinsupport.com/creating-a-scorecard-that-works-for-your-business/
Let me know what you think?
I've been thinking about writing articles on the topic of quality in customer support for a while, and today was the day I finally put thought into action. I've published my first post, "Defining Quality In Customer Support" - would love to hear what you all think of it!
I'm a Customer Support agent at Automattic, and specialise in our eCommerce platform, as well as quality assessment. I've also been the liaison between Klaus and Automattic for almost two years :) Looking forward to sharing more with you all!
