Looking for any insight on how to approach evaluating customer interactions in a foreign language. Use case: ... thoughts, or recommendations here.

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One more question for today...how many of you all have independent QA departments with analysts versus QA performed by management only?

QA Analysts

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Self QA Only

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I posted before about self-reviews and I'm also exploring a "peer review" aspect to add to our Quality program. I loved ... stories, lessons learned, and more.

How The Famously Remote Company Automattic Makes Peer Reviews Work

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Automattic, the makers of WordPress.com and WooCommerce, continuously deliver CSAT of 95% and more. With a sharp focus on the quality of their interactions, Automattic conducts regular conversation...

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I have been approached to add a "Self-Review" component to the existing QA process. Looking for success stories and how others have self-reviews structured?

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Corinne Flanagan 4,545 Smartsheet Senior Manager of Training, Quality, & Operations

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Looking for any insight on how to approach evaluating customer interactions in a foreign language. Use case: ... thoughts, or recommendations here.

One more question for today...how many of you all have independent QA departments with analysts versus QA performed by management only?

I posted before about self-reviews and I'm also exploring a "peer review" aspect to add to our Quality program. I loved ... stories, lessons learned, and more.

I have been approached to add a "Self-Review" component to the existing QA process. Looking for success stories and how others have self-reviews structured?

Corinne Flanagan
4,545
Smartsheet Senior Manager of Training, Quality, & Operations