I am Teamlead CX Training & Quality at roadsurfer. We rent colourful campervans to our customers - big and small (both vans and customers) :DĀ 
We want to set up our QA processes more efficiently and thoroughly. I'd be so interested in your best practices for Klaus - as it seems to be quite a powerful tool. But it offers a lot of possibilities - one might get lost. :D Ā