i lead training & development at mockingbird, a DTC stroller company <3 i've got 10+ yrs experience in remote CX and was previously training the CX team at everlane! more importantly, i have 3 CATS and 30+ yrs experience LOVING CATS and study FELINE/CAT BEHAVIOR & NUTRITION as a CAT vet tech and neonate KITTEN foster :p -- happy to be here!!! love this klaus tribe community to talk CX <3 (but first, who else has a cat?????)