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Daniil Izotov
CX researcher @ Supprt Handbook

🎤 Review for a 60-min interview

Hello there,

Hope I'm not violating any rules, cause I wanna ask for help.

My team is creating a product for international support teams to make their soft-skills stand out from the crowd. And there is not enough data to... (More)


I am often asked to describe a time when I feel I’ve gone above and beyond for a customer.

I honestly despise this question, because I always feel like I am giving my best. And it’s too vague a question,... (More)

Merily Leis
Marketing @ Klaus 🐈

👋 Hi friends, we need your help

Together with Intercom and the Support Driven community, we're creating a report to define the baseline for key support quality metrics.

The world of support is changing and evolving. Teams are adopting new tools and strategies in order to provide... (More)

Merily Leis
Marketing @ Klaus 🐈

Looking for guest writers (paid) ✨

Hey folks!

We're looking for guest writers for our blog. The idea is to include the views and ideas of different people in the support space. We have a bunch of topics already in mind but are also open... (More)