CSAT surveys are considered the North Star for tapping into what customers think.
Yet, the average CSAT response rate is…
19% for chat,
5% for email,
5% for phone.
And only 19% of all CSAT ratings include a comment in... (More)
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Knowledge Base
We use Lessonly not only as our LMS, but as our knowledge base for the support team. It helps us keep track of who has been active in learning. It's easy to update and more engaging than a simple knowledge... (More)
