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Using Klaus
Using Klaus

Here's the place to ask any Klaus-related questions, provide feedback, send feature requests, and share your ideas.

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Luna Searles
Customer Support Learning and Development Lead

Praise? When a customer DEMANDED to speak to my CEO because the support I provided was that stellar (dusts shoulders off). They then took to Facebook for more praise. It was a great feeling.

The worst was also on Facebook.... (More)

Introducing: Pins for Coaching ๐Ÿ“Œ ๐ŸŽ‰

No more scrambling for notes, you can save the scrambling for your morning eggs ๐Ÿณ

You asked, and we listened! With our Pins for Coaching feature:
๐Ÿ“Œ add notes on any agent directly into Klaus
๐Ÿ“Œ pin specific conversations an... (More)

Corinne Flanagan
Smartsheet Senior Manager of Training, Quality, & Operations

Our team doesn't use hashtags per se, but in Salesforce there is an option to use topic tags. We haven't really done anything with that, but it is sort of a grass roots effort.

Klaus Scorecard Categories?

Hello! I am curious what are some grading categories that you use for your Klaus scorecards for customer support reps? I am struggling to come up with any more beyond solution, product knowledge, tone, and grammar/punctuation. Any suggestions or examples... (More)