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Using Klaus
Using Klaus

Here's the place to ask any Klaus-related questions, provide feedback, send feature requests, and share your ideas.

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Corinne Flanagan
Smartsheet Senior Manager of Training, Quality, & Operations

Our team doesn't use hashtags per se, but in Salesforce there is an option to use topic tags. We haven't really done anything with that, but it is sort of a grass roots effort.

Klaus Scorecard Categories?

Hello! I am curious what are some grading categories that you use for your Klaus scorecards for customer support reps? I am struggling to come up with any more beyond solution, product knowledge, tone, and grammar/punctuation. Any suggestions or examples... (More)

Merily Leis
Community Manager 🐈

Klausmojis for Slack

Klaus' research team detected a concerning disproportion of cat emojis in Slack. We had to fix this problem, so – meet Klausmojis!

A cat emoji for every occasion. If you have ideas on which emojis we should definitely add... (More)

Power up #2 - Bookmarklets ⚡️

Ever stumbled upon a conversation in your help desk that you'd love to review on Klaus? Well, find your help desk over at our Bookmarklets gallery, drag the button to your bookmarks bar and you can open any conversation... (More)