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Using Klaus
Using Klaus

Here's the place to ask any Klaus-related questions, provide feedback, send feature requests, and share your ideas.

Follow this topic to be the first to learn about new feature updates or releases, important company news or just fun stories we want to share with you.

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17 posts

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Triin Ilves
community and events at klaus

🚀 Proudly purr-senting: KlausGPT for CSAT 🚀

CSAT surveys are considered the North Star for tapping into what customers think.

Yet, the average CSAT response rate is…
19% for chat,
5% for email,
5% for phone.

And only 19% of all CSAT ratings include a comment in... (More)

Triin Ilves
community and events at klaus

Webinar alert: What's New - February 2023

Are you ready to take your Klaus mastery to the next level?

On February 15, tuna in with our team of experts to learn first about Klaus’ freshest product releases and more advanced practices.

Make the most of what Klaus... (More)

Riley James Young
Educational Content Specialist

Klaus' Browser Extension Explained!

Have you ever wanted to review conversations directly in your helpdesk?

Do you want to review chats from platforms you have not connected with Klaus? 

Check out the video to see how Klaus' Browser Extension can help:
Triin Ilves
community and events at klaus

Question of the week: Do you measure Customer Dissatisfaction score (DSAT)?

  • How do you keep track and classify negative feedback?
  • How do you use the gathered data? (Coaching, product feedback, etc)