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Hey Kaitlyn 😊,
For a customer support bot, I recommend checking out Ultimate at https://www.ultimate.ai/24. We have a partnership with them and share many common clients who use their chatbot solution. All the data from these interactions can be... (More)
Hey Paulo! QA from Grover here :) So we use coaching sessions as monthly performance overview where we provide performance numbers for each agent (e.g. their CSAT, CPH, and IQS based on Klaus reviews). They are available for agent and... (More)
We recently hosted our first Keeping up with Klaus webinar where resident quality connoisseurs, Diogo and Riley, shared their best practices on using Klaus. Here's the recording if you missed it:
