CSAT surveys are considered the North Star for tapping into what customers think.
Yet, the average CSAT response rate is…
19% for chat,
5% for email,
5% for phone.
And only 19% of all CSAT ratings include a comment in... (More)
Using KlausHere's the place to ask any Klaus-related questions, provide feedback, send feature requests, and share your ideas.
Follow this topic to be the first to learn about new feature updates or releases, important company news or just fun stories we want to share with you.
72 followers3 questions17 posts
Here's the place to ask any Klaus-related questions, provide feedback, send feature requests, and share your ideas.
Follow this topic to be the first to learn about new feature updates or releases, important company news or just fun stories we want to share with you.
72 followers
3 questions
17 posts
Do you have questions about Using Klaus?
Log in to ask questions about Using Klaus publicly or anonymously.
Are you ready to take your Klaus mastery to the next level?
On February 15, tuna in with our team of experts to learn first about Klaus’ freshest product releases and more advanced practices.
Make the most of what Klaus... (More)
Have you ever wanted to review conversations directly in your helpdesk?
Do you want to review chats from platforms you have not connected with Klaus?
Check out the video to see how Klaus' Browser Extension can help:
- How do you keep track and classify negative feedback?
- How do you use the gathered data? (Coaching, product feedback, etc)
