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Welcome to Customer Service Quality Tribe 👋 We'd love to hear more about you.

Tell us what do you do, share a fun fact about yourself, and if you were invited by a fellow member – this is the place to let us know so we can send them Swag®™©. (Read more about how to cop swag by inviting new members here.)

That’s it. Don’t think too hard — just write and hit Enter.

And then read everyone else’s responses! That’s the best part 🎊

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Shannon Lavery
Customer Operations Manager

Hello :D

Hey Everyone, I am Shannon, Customer Support Manager for a company called Ophelos, based remotely in Glasgow, Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿

So excited to be a part of the community, I love QA and I've had the privilege of introducing and building... (More)

Georgia Tsiamanta
Customer Support Operations Consultant

Nice to be around!

Hi, I'm Georgia and I'm a Customer Support Operations Consultant.

I'm located in Thessaloniki, Greece 🇬🇷 and I work mainly with tech companies, SaaS, marketplaces, and early-stage startups. I identify myself as tool agnostic, nevertheless, I'm a certified Zendesk adm... (More)


  1. My team and I are based in Kansas City, Missouri!
  2. I'm a Support Specialist, but I recently have taken responsibility for our IQS process.
  3. As I prepare to lead my first Calibration Session, I'd love some tips for structuring... (More)


I'm a Support Specialist at a non-profit called CarePortal. My Team has really benefitted from Klaus, and I'm excited to learn more ways to improve our customer service!