Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.52 followers2 questions45 posts
Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
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Quality assurance program is a great way to improve efficiency, boost morale and foster professional growth in your customer service team.
However, in order to achieve this, you’ll need to be asking the right questions while conducting your conversation reviews.... (More)
Friday funsies and a 🤏 throwback to the Support Driven Leadership Summit where Klaus the cat asked a bunch of support leaders questions, such as:
📣 Startups, hear-hear! 📣
Klaus community of startups now get up to $10,000 in credits on Freshworks products!
Freshworks is part of many of our integrations. It includes a variety of different tools: from customer and employee engagement solutions... (More)