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Ann Kaer
Multimedia Storyteller

Customer Service Quality Metrics That Actually Matter [video]

Proud to present this fresh-off-the-press video on CS quality metrics starring our very own Klaus. Hope you enjoy it – do let me know what you think in the comments!Β 

Merily Leis
Community Manager 🐈

5 Stats That Justify the Costs of Support Quality Assurance

92% of chief executives believe that improving customer service is a top priority for their business. However, only a fraction of these companies have systematic support Quality Assurance programs in place.

Conversation reviews and consistent agent feedback can give your... (More)

Cultural Diversity in Customer Service β€οΈπŸ§‘πŸ’›πŸ’šπŸ’™πŸ’œπŸ–€

Customer service is often one of the most culturally diverse departments - especially in international businesses. Support reps who can speak various languages and handle cultural differences are often the competitive edge for global companies.

What's your experience - how... (More)

Player Support Tools Used by Top Gaming Companies

We wanted to know which tools player support teams are using these days. So, we did some research and here are the results - the most popular player support tools used by industry-leading companies.

Which software solutions would you... (More)