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Have you already heard our podcast, Quality Conversations with Klaus? 🎧
In the past few weeks, our conversational experts @Niclas Jonsson & @John Cahill have spoken to Quality Tribe member @Ines van Dijk alongside customer service purr-fessionals from companies like... (More)
Assembled and Klaus will host a joint online webinar together that focuses on how Wild Alaskan Company implemented WFM & QA to supercharge their support organization and elevate customer experiences, all while empowering their agents.
Join the webinar and find... (More)
Quality assurance program is a great way to improve efficiency, boost morale and foster professional growth in your customer service team.
However, in order to achieve this, you’ll need to be asking the right questions while conducting your conversation reviews.... (More)
Friday funsies and a 🤏 throwback to the Support Driven Leadership Summit where Klaus the cat asked a bunch of support leaders questions, such as:
