Proud to present this fresh-off-the-press video on CS quality metrics starring our very own Klaus. Hope you enjoy it – do let me know what you think in the comments!
Interesting contentRead a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
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Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
15 followers
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7 posts
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92% of chief executives believe that improving customer service is a top priority for their business. However, only a fraction of these companies have systematic support Quality Assurance programs in place.
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Customer service is often one of the most culturally diverse departments - especially in international businesses. Support reps who can speak various languages and handle cultural differences are often the competitive edge for global companies.
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We wanted to know which tools player support teams are using these days. So, we did some research and here are the results - the most popular player support tools used by industry-leading companies.
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