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Triin Ilves
community and events at klaus

It's Survey season: participate in the Customer Service Quality Benchmark Survey

For the fourth year already, we’re creating the Customer Service Quality Benchmark Report. By taking this survey, you help CX professionals around the world understand what good support actually looks like.

Last year, we had over 4,000 people help us... (More)

Triin Ilves
community and events at klaus

Summertime webinars: learn about the AI quality checks and Klaus' best practices

End of July is not just for heatwaves. We'll be covering hot topics in two upcoming webinars. Sign up, tune in, and enjoy the breeze of good ideas shared 🌬

👉 Webinar: Whether team Bot or team Human - the... (More)

Ann Kaer
Multimedia Storyteller

[Podcast] Quality Conversations with Klaus – new episodes out now!

Have you already heard our podcast, Quality Conversations with Klaus? 🎧

In the past few weeks, our conversational experts @Niclas Jonsson & @John Cahill have spoken to Quality Tribe member @Ines van Dijk alongside customer service purr-fessionals from companies like... (More)

Triin Ilves
community and events at klaus

[RSVP] Supporting Support Teams: How Wild Alaskan Company uses Assembled and Klaus for better customer experiences

Assembled and Klaus will host a joint online webinar together that focuses on how Wild Alaskan Company implemented WFM & QA to supercharge their support organization and elevate customer experiences, all while empowering their agents.

Join the webinar and find... (More)