Inspired by this question here in Quality Tribe, we wanted to discuss the feelings of inferiority in customer service. 42% of voters replied "Yes, I feel it right now" to the question "Working in a support team, have you ever... (More)
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Summer is over, but you’re not ready to crawl out of your hammock just yet? Ease back into work mode with the best CX articles hand-picked for you from Supportreads.com.
Jonathan Chemouny, Senior Relationship Manager at Intercom shared his insights on Intercom's CX and customer relationship strategies, secrets behind their success in building strong and lasting connections, and action items to put into use in your next customer conversation.
I wanted to invite you to a meetup on September 30th about How to successfully roll out a new software for your CX team.
There will be 3 amazing speakers and this event is the 3rd session from a... (More)