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Ann Kaer
Multimedia Storyteller

[Podcast] Quality Conversations with Klaus – new episodes out now!

Have you already heard our podcast, Quality Conversations with Klaus? 🎧

In the past few weeks, our conversational experts @Niclas Jonsson & @John Cahill have spoken to Quality Tribe member @Ines van Dijk alongside customer service purr-fessionals from companies like... (More)

Triin Ilves
community and events at klaus

[RSVP] Supporting Support Teams: How Wild Alaskan Company uses Assembled and Klaus for better customer experiences

Assembled and Klaus will host a joint online webinar together that focuses on how Wild Alaskan Company implemented WFM & QA to supercharge their support organization and elevate customer experiences, all while empowering their agents.

Join the webinar and find... (More)

Triin Ilves
community and events at klaus

Quality Assurance 101: Questions for the QA (template available!)

Quality assurance program is a great way to improve efficiency, boost morale and foster professional growth in your customer service team.

However, in order to achieve this, you’ll need to be asking the right questions while conducting your conversation reviews.... (More)

Triin Ilves
community and events at klaus

Big Questions, Tiny Mic interviews (Full show!)

Friday funsies and a 🤏 throwback to the Support Driven Leadership Summit where Klaus the cat asked a bunch of support leaders questions, such as:

  1. What's your number one tip for providing quality customer support?
  2. Which fictional character would be... (More)