Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
Log in to ask questions about Interesting content publicly or anonymously.
For the fourth year already, we’re creating the Customer Service Quality Benchmark Report. By taking this survey, you help CX professionals around the world understand what good support actually looks like.
Last year, we had over 4,000 people help us... (More)
End of July is not just for heatwaves. We'll be covering hot topics in two upcoming webinars. Sign up, tune in, and enjoy the breeze of good ideas shared 🌬
Have you already heard our podcast, Quality Conversations with Klaus? 🎧
In the past few weeks, our conversational experts @Niclas Jonsson & @John Cahill have spoken to Quality Tribe member @Ines van Dijk alongside customer service purr-fessionals from companies like... (More)
Assembled and Klaus will host a joint online webinar together that focuses on how Wild Alaskan Company implemented WFM & QA to supercharge their support organization and elevate customer experiences, all while empowering their agents.
Join the webinar and find... (More)
