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Quality Friday: 2 events this Friday, 17 June 🎉

Heyo!

This Friday, Klaus or Klausians are part of two events:

1. Meet Klaus in Tallinn, Estonia for a Coffee Morning with Intercom and Katana MRP!
You’re invited to join Intercom, Klaus and other customer service leaders on 17th June... (More)

Klaus goes Portland ✈️

Who from here is based in Portland / or going to the Support Driven's Leadership Summit? 🙋🏻‍♀️

Or if you have a team mate there, send them over to our meetup:

The No Bad Conversations Portland edition takes place on... (More)

Launching Klaus' first quality assurance course

Big news: Klaus just launched Klaus' Courses - our first ever quality assurance course for companiew who want to set up the purrfect customer service QA program.

Kudos to @Riley James Young and @Ann Kaer who are the leading duo... (More)

Rewatch the latest webinar - Agent's Guide to Customer Service Quality

Our recording of last week's webinar is ready! I had a grrreat opportunity to chat with own @Chris Jewitt, @Ines van Dijk (Quality in Support) and @Paule Matkeviciute (tymeshift).

Rewatch it here ✨

PS: What's the weirdest or funniest... (More)