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Interesting content

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👏 The first ever Customer Support Quality Benchmark Report is out!

Klaus and his friends from Intercom and Support Driven purr-oudly present the report that features hundreds of CX experts and their replies to the survey that we held earlier this year. We've gathered and analysed the info and can now... (More)

Support Driven Salary Survey

Over 300 respondents contributed to the 2020 Support Salary Report, written and analysed by Support Driven and Freshworks

See the report here.

Merily Leis
Marketing @ Klaus 🐈

Customer Service Self-evaluation: What, Why, and How?

Wrote on the topic of self-evaluations.

I think it's important to give your employees a chance to highlight their accomplishments and areas where they shine. But it’s also beneficial to provide them with an opportunity to voice areas where they... (More)