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Spot Klaus (or Klausians) at ...

Can you feel the 🌸🌸🌸 ?

In May, you can spot Klausians at multiple online and in-person events. If you are in town, let's get a drink meow-gether. If you are a webinar guru, let's share a virtual high paw!... (More)

Launching Klaus' first quality assurance course

Big news: Klaus just launched Klaus' Courses - our first ever quality assurance course for companiew who want to set up the purrfect customer service QA program.

Kudos to @Riley James Young and @Ann Kaer who are the leading duo... (More)

Rewatch the latest webinar - Agent's Guide to Customer Service Quality

Our recording of last week's webinar is ready! I had a grrreat opportunity to chat with own @Chris Jewitt, @Ines van Dijk (Quality in Support) and @Paule Matkeviciute (tymeshift).

Rewatch it here ✨

PS: What's the weirdest or funniest... (More)

Launching the 2022 Customer Service Benchmark Survey

👋 HI friends, I need your help!

As you know, customer service is a lot about metrics (and acronyms) but it's not always easy to tell what exactly counts as 'good' or 'great'. Especially when different industries are in focus.... (More)