Hello!
- My team and I are based in Kansas City, Missouri!
- I'm a Support Specialist, but I recently have taken responsibility for our IQS process.
- As I prepare to lead my first Calibration Session, I'd love some tips for structuring... (More)
GeneralThis topic if for general discussions. In other words, anything can be posted on this board as long as it is not against our community guidelines. As usual, remember to be respectful towards others and don’t post promotional material or advertisements.
54 followers6 questions25 posts
This topic if for general discussions. In other words, anything can be posted on this board as long as it is not against our community guidelines. As usual, remember to be respectful towards others and don’t post promotional material or advertisements.
54 followers
6 questions
25 posts
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GeneralIntroductions
Have you ever wanted to review conversations directly in your helpdesk?
Do you want to review chats from platforms you have not connected with Klaus?
Check out the video to see how Klaus' Browser Extension can help:
- How do you keep track and classify negative feedback?
- How do you use the gathered data? (Coaching, product feedback, etc)
December will be busy for many Klausians, take a look at what we’re doing / where we’re going:
6 DEC 16pm CET - webinar “How to Leverage AI in Customer Service QA with Klaus?” with Mervi Sepp Rei, PhD (Data... (More)
