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  1. My team and I are based in Kansas City, Missouri!
  2. I'm a Support Specialist, but I recently have taken responsibility for our IQS process.
  3. As I prepare to lead my first Calibration Session, I'd love some tips for structuring... (More)
Riley James Young
Educational Content Specialist

Klaus' Browser Extension Explained!

Have you ever wanted to review conversations directly in your helpdesk?

Do you want to review chats from platforms you have not connected with Klaus? 

Check out the video to see how Klaus' Browser Extension can help:

Question of the week: Do you measure Customer Dissatisfaction score (DSAT)?

  • How do you keep track and classify negative feedback?
  • How do you use the gathered data? (Coaching, product feedback, etc)


December will be busy for many Klausians, take a look at what we’re doing / where we’re going:

6 DEC 16pm CET - webinar “How to Leverage AI in Customer Service QA with Klaus?” with Mervi Sepp Rei, PhD (Data... (More)