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Coaching and onboarding
Coaching and onboarding

Successful onboarding and coaching processes are the key to stronger relationships, retention, and productivity.

This topic is for discussions and questions around agent coaching and onboarding. Share your tips and tricks or get help with a problem you're tackling.

2 questions
7 posts

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Bart Slodyczka
Customer Support Manager

Enhancing QA & Coaching with Klaus: Tips and Advice

Hello everyone,

I wanted to share my experience with using Klaus in my company for the past few years. As the person responsible for introducing the tool and developing our QA and Coaching Process, I have discovered some key factors... (More)

Triin Ilves
community and events at klaus

Question of the week: Do you measure Customer Dissatisfaction score (DSAT)?

  • How do you keep track and classify negative feedback?
  • How do you use the gathered data? (Coaching, product feedback, etc)
Ethan M
Senior QA & Training Specialist @ Typeform

Resources on coaching underperforming reps from a QA perspective?

Hello everyone! I'm interested in learning more about coaching underperforming reps from a QA perspective.

I'm very new to QA, so would love to have some help on where to start if I want to learn more about this. For... (More)