Successful onboarding and coaching processes are the key to stronger relationships, retention, and productivity.
This topic is for discussions and questions around agent coaching and onboarding. Share your tips and tricks or get help with a problem you're tackling.
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We love being organized in everything we do, so we've created a checklist for onboarding new support agents 🤓
You can download a free copy for your team (and read more about it) here: https://www.klausapp.com/blog/customer-service-agent-onboarding-checklist-free-template/
Our onboarding flow covers the... (More)
