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Triin Ilves
community and events at klaus
Asked a question 2 years ago
Which of these tactics have you successfully used in your customer interactions?
Have (early) conversations where you don't mention the product
Understand your customer's clients
Focus on improving the agent's experience
Make a smooth transition towards using your product
Be transparent about what your product can / can't do
Create a space for your customers to talk to each other
Involve your non customer facing teams to conversations
Back up the feedback that you gather with real action
Something else (leave your tactic/tip in the comments)
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