Praise? When a customer DEMANDED to speak to my CEO because the support I provided was that stellar (dusts shoulders off). They then took to Facebook for more praise. It was a great feeling.
The worst was also on Facebook. A lady I spoke to didn't like the answer I gave her and took to Facebook and Twitter to specifically bash ME. The problem is people I know were in the same community where she posted it and I had to field questions about that situation for a week.
I don't miss being on the ticket queue. LOL!