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Corinne Flanagan
Smartsheet Senior Manager of Training, Quality, & Operations
Asked a question last year

Looking for any insight on how to approach evaluating customer interactions in a foreign language. Use case: Localization project to provide support in the German market using bi-lingual English/German agents. The agents will handle both English and German interactions. We don't have anyone proficient in German to perform quality evaluations on German cases. At this time, it is not an option to hire a bi-lingual QA analyst. I would love to know if anyone has the experience, thoughts, or recommendations here.

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