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In Quality Tribe you can ask and answer questions and share your experience with others!
What is your approach to conversation reviews/QA: do you prefer to do peer-to-peer reviews, top-down, self-reviews, or a mixture of all of these?
Howdy friends! I'm curious to hear how often you review your scorecards. Or do you set and 'forget' - meaning you create ... that for a prolonged amount of time?
Does anyone have a good process that you use for auditing the auditors? I'm thinking of a 2nd layer of reviews to double ... initial quality evaluator. Any ideas?
How soon do you begin reviewing a new hire? Do you give them time to ramp up, or do you throw them into the mix right away?
Appeals/disputes regarding received Quality Score. Do you allow CS reps to dispute the score they received? If so, do ... higher scores. Curious what you think.