Where am I?
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What is your approach to conversation reviews/QA: do you prefer to do peer-to-peer reviews, top-down, self-reviews, or a mixture of all of these?
Howdy friends! I'm curious to hear how often you review your scorecards. Or do you set and 'forget' - meaning you create ... that for a prolonged amount of time?
How do you choose which conversations to review? And perhaps more importantly, why do you choose those conversations to review? 🤔
Hey Klaus Community! :) I am looking to set up a Calibration Session with the rest of my Support Team, but I am the ... feel unease when discussing a ticket?