Skip to main content
Question
Ola Weintraub
Head of CS Operations
Asked a question 5 months ago

I am looking for some help with creating a score card for Social Media interactions. For us those are mostly product / shipping related or comments on the platform and more CS-y in DMs. Does anyone have any best practices to share? How do you guys rate interactions?

Where am I?

In Quality Tribe you can ask and answer questions and share your experience with others!

Ollie Cyples
Operational Systems Adminitrator

I think it'd depend on whether its on an open forum like general wall messages or private messages.ย 

If its account specific then the normal verification checks should be taken in to account. Then the majority I would say is mostly general so was the information relevant/accurate. Empathy where applicable, politeness and that sort of thing.