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Anastasiia Gubina
QA specialist
Asked a question 2 months ago

How many tickets do you guys grade regularly? I know it greatly depends on the team scale, but I am just interested in general :)

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Corinne Flanagan
Smartsheet Senior Manager of Training, Quality, & Operations

Ā 6 per agent per month (2 by manager, 4 by QA analyst) plus any internally submitted feedback on case handling submissions, and all customer DSAT survey submissions.