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Samantha Semuhin
Senior Support Manager @Taskworld
Asked a question 6 months ago

Hi everyone! I'm currently looking at ways of improving our NPS and would love to here about your best-practices. What are some of the things you've done in order to improve it? We're currently using AskNicely and will be moving to SimpleSat which we've used for CSAT for over 2 years.

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Merily Leis
Marketing @ Klaus 🐈

Good questions, Samantha! I guess there are a lot of factors that add to the NPS score. We've written about the connection between agent self-assessment and NPS here26, hope that helps a bit.