Our Review Assignments feature now offers greater flexibility to automate and accommodate your QA needs. Provide your team with a consistent flow of insightful conversations to review.
In addition to a brushed-up look and feel (hello, dedicated setup page!), we’ve sharpened & enhanced the entire assignment setup flow, which now features:
- custom start time;
- selecting participants in a click;
- setting review goals by agents;
- more assignment conditions;
- enhanced overview panel;
- unified assignments view;
- reviewing one conversation at a time;
- new next and skip buttons.
Read more in the article HERE
Have you tried it out already? What do you think?
