Our Review Assignments feature now offers greater flexibility to automate and accommodate your QA needs. Provide your team with a consistent flow of insightful conversations to review.

In addition to a brushed-up look and feel (hello, dedicated setup page!), weโ€™ve sharpened & enhanced the entire assignment setup flow, which now features:

  • custom start time;
  • selecting participants in a click;
  • setting review goals by agents;
  • more assignment conditions;
  • enhanced overview panel;
  • unified assignments view;
  • reviewing one conversation at a time;
  • new next and skip buttons.

Read more in the article HERE

Have you tried it out already? What do you think?