Did the job that you are doing now exist already when you were a child? 🤔🔮
The quality job-hunter Klaus will, at least, take care of your next CX position. Check out the weekly finds:
👉 Enterprise Customer Success Manager at Qualified - remote, US
The Customer Success Manager will own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You’ll be living on the cutting edge of the next generation of sales and marketing technology, and will work with Qualified’s customers to transform their sales and marketing processes to leverage the power of conversational marketing.
👉 VP, Global Customer Support at Circle - remote, US
This is a senior-level role for someone capable of owning and scaling Circle’s 24x7x365 Global Customer Support organization. From resolving general inquiries to troubleshooting complex technical issues, this VP together with the CS team will partner with a variety of internal stakeholders to address all customer needs in a timely manner, build and optimize ticket flows and procedures, and provide regular operations reports to a cross-functional team on a monthly basis.
👉 Customer Success Manager at Buildkite - remote in UTC+10 - UTC-7
The CS Manager will be responsible for managing customer relationships which includes expanding customer accounts, increasing customer retention, solving customer issues, and driving customer satisfaction. You will be the main contact for Buildkite’s enterprise accounts working on their behalf to answer technical questions, dealing with commercial issues such as expansion and renewal and ensuring they are happy at all times and consistently using the product.
👉 Customer Success Specialist at Niantic - San Francisco
The Customer Success Specialist will be focused on optimizing Niantic’s customer experience for the SMB partners and supporting large partner initiatives. This is an exciting opportunity to work alongside a relatively new Branded Partnership team that is building from the ground up.
👉 Technical Support at Assembled
Assembled is building a Technical Support team and looking for founding team members who are excited to set a new standard for great support. As a Technical Support, you’ll interact with the customers over Slack, help them understand how to use Assembled, and resolve thorny issues they face. You'll use your learnings on the front line to help Assembled’s product team prioritize bugs and feature requests. The tech support will have wide latitude to build internal processes and scale systems.
👉 9 various Customer Experience Roles at Hopin
Hopin is an online events platform where you can create engaging virtual events that connect people around the globe. A fully remote team where job positions are divided between continents, allowing you to choose the one that fits best with your current location. The positions vary from Event Producer roles to Renewals Manager to more traditional CSM roles.