On July 7, make the most out of your afternoon siesta and tune in online with us. Susana de Sousa from Loom, Bia Rodrigues from Zendesk, and our own Valentina Thörner join the digital stage to discuss how to provide consistent experience throughout the whole customer journey 💁🏻♀️💁🏻♀️
Among other things, we will discuss:
✨ Why is it important to identify gaps between customer's expectations and their perceptions of the experience delivered.
✨ How to discover the underlying causes for negative ratings in customer support and what to do about the results.
Register here: https://www.klausapp.com/webinars/cx-consistency/