Klaus' Empress of Product @Valentina Thörner wrote a great post about measuring quality. She offers a great view-point to how metrics are used, what's their purpose and what can be done with them. 

Also, this:

They say “what gets measured, gets managed” – and that is true from a management point of view.

From an employee’s point of view, the adage goes more like “what gets measured, gets manipulated” as everyone tries to excel in exactly the metrics that are deemed as important by the company. 


Read it here: https://www.klausapp.com/blog/what-gets-measured-gets-manipulated/