Klaus and his friends from Intercom and Support Driven purr-oudly present the report that features hundreds of CX experts and their replies to the survey that we held earlier this year. We've gathered and analysed the info and can now share it with the community 

What’s inside:

⚡ Benchmark metrics for CSAT, IQS, FCR, CES and more.

⚡ How do you stack up against other companies in their space?

⚡️ Where should you invest time and resources to make the biggest impact?


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