IQS, CSAT, FRT, AHT, DSAT, ART......the list goes on!ย 

Knowing what support metrics to track is important in helping you reach your goals, however, with such a large amount of metrics to track, how do you decide which ones to focus on?ย 

Which metrics are on your radar for 2023 and why did you choose to track them?ย 

Let us know in the comments ๐Ÿ‘‡