I'm a French/Brazilian Customer-Support-Specialist-turned-Software-Engineer currently based in Berlin, Germany.
A few months ago I quit my job to avoid burning out (again..) and have been focusing on my mental health and leveling up my skills on my own since. Although it has been super fun and healing, I'm ready to interact with folks again and would love to contribute my skills in a meaningful way. Recently, a couple of friends and I had the idea of offering a service to demystify software engineering for customer support folks.
Say if someone offered such a service, would you be interested in taking part? And if so, what would you expect the format (online, in person, real-time, asynchronous..) and the content (very broad introduction to software concepts or a more focused approach by solving problems that may help you in your day-to-day as a Customer Support person?) to be like?
Whether you would be interested or not (also helpful to know why not!), please get in touch at: email@example.com, I'd love to hear from you!
@Triin Ilves @Lisa Hunt I'd like to organize something to teach some web development/design basics to non-technical support folks. Either something hands-off like a live stream where people can hop on, hop off, ask questions, or something more hands on where we work on something together. Do you know some people in this community who'd be interested? :)
Hey Jonathan. Ooh, burnout is tough but nice to see that time-off helped to spark some new ideas 💥.
Do you specific support roles in mind? Based on your description, you're looking for people who are not dealing with technical side of the support rn. Otherwise, @Lisa Hunt, Klaus' Tech Support Queen, could help.
Yes, time off has been great in giving myself the time and space to refocus my thoughts and energy :)
I don't have any specific roles in mind but indeed this would be targeted at non-technical support folks. Perhaps people who are curious to learn a bit more about software but who wouldn't commit to an online course or bootcamp. Or perhaps even people who are commited to learning some programming but would like a more tailored/hands on/fun approach than what a book, video or online course would offer them.