Assembled and Klaus will host a joint online webinar together that focuses on how Wild Alaskan Company implemented WFM & QA to supercharge their support organization and elevate customer experiences, all while empowering their agents.
Join the webinar and find out:
- How to benefit from different types of quality assurance and include support agents to the process?
- How WFM platforms can enhance adherence in support teams?
- When should a company invest into QA / WFM tools? How to set these up?
- Which metrics and KPIs are right for your support teams?
- ..and more!
🙀 Can't make it? Don't worry - everyone who registers will get access to the webinar's replay.