Wanting to take your support team to the next level?
Regular reporting on performance metrics can be the key to success. Not only does it help you track trends over time, but it can also lead to increased accountability, smarter decision making, and a better customer experience.
Here are a few ways to get started:
- Illuminate the path to success with live dashboards
- Keep the team informed with recurring team reports (weekly, monthly, quarterly)
- Get an in-depth understanding with individual performance reports
How do you go about reporting your supports performance?
What exactly goes into your quality reports, who do you share them with, and how frequently do you make them?
Let us know below 👇
I'm v curious to see how different teams approach this...
..and whether it's shared within support team only or distributed within the whole company