Quality assurance program is a great way to improve efficiency, boost morale and foster professional growth in your customer service team.

However, in order to achieve this, youโ€™ll need to be asking the right questions while conducting your conversation reviews. Questions that dive deeper into the different aspects of your support and give you the chance to:

  • uncover trends and patterns,
  • identify areas of improvement within your support,
  • gain a more holistic picture of your support, which numbers alone canโ€™t paint. ย 

We listed most commonly asked questions that will help you get more out of conversation reviews. All questions are neatly listed under most used categories, such as tone/empathy, product knowledge, and more.

And as a bonus - read (or scroll) down and get a free checklist for you and the team ๐Ÿ‘‰ https://www.klausapp.com/blog/customer-service-quality-assurance-questions-for/