Beyond a monthly group calibration, I'm curious to learn more about how other teams evaluate the work of their Reviewers for their QA performance evaluation, if anyone has a system they use? I'm setting this up for my QA team and am doing it outside of Klaus as an excel sheet as a simple scorecard for each Reviewer to be used on a bi-weekly basis (1 Review evaluation for each Reviewer for 2 categories only; spelling/grammar, and the quality of their coaching feedback they provided to their Reviewee).Ā
To keep it in Klaus, I requested a feature to have maybe the ability to do private comments/DMs on Reviews just for Reviewers to see so QA Managers could send the Reviewers feedback there, as a potential solution -- unless of course a full-blown 'Reviews' Workspace could be a thing!
QA Managers, what's your setup for reviewing your Reviewers' Reviews?
QA Managers, what's your setup for reviewing your Reviewers' Reviews?
Where am I?
In Quality Tribe you can ask and answer questions and share your experience with others!
This is a great idea! We also monitor "Disputes" as a way to ensure our Reviewers are rating consistently!Ā