CSAT surveys are considered the North Star for tapping into what customers think.

Yet, the average CSAT response rate is…
19% for chat,
5% for email,
5% for phone.

And only 19% of all CSAT ratings include a comment in addition to the score πŸ™€

If your survey responses are similarly as quiet as a mouse, we’ve got some great news to share. Our latest addition to Klaus’ CSAT powerhouse is there to get your customers meow-ing with feedback.

Disclaimer: it can’t help you see what your customers are thinking, but it can heavily nudge them to share what they think.

Powered, hosted, and trained by Klaus, KlausGPT makes it easy for your customers to lend their thoughts and provide more insightful feedback.

πŸ‘‰ Read more and discover yourself here