👋 HI friends, I need your help!
As you know, customer service is a lot about metrics (and acronyms) but it's not always easy to tell what exactly counts as 'good' or 'great'. Especially when different industries are in focus.
For this, the four of us - Aircall, Intercom, Klaus, and Support Driven - are gathering data on various quality metrics of the support industry. And we'd like you to fill out the survey, too.
The crucial part - we need a lot of data. So after submitting your answers, please share this with a friend (or two, or more).
As a thank you, your next coffee will be on us. ☕️