Together with Intercom and the Support Driven community, we're creating a report to define the baseline for key support quality metrics.

The world of support is changing and evolving. Teams are adopting new tools and strategies in order to provide world-class support. However, it's hard for them to understand what a "good result" actually looks like:

📌 What kind of changes in key metrics like CSAT or IQS can they expect?
📌 How do they stack up against other companies in their space?
📌 Where can they invest time and resources to make the biggest impact?

Fill it in or share this survey with your network, and help us in putting together this report.

Thank you! 💌

Take the survey ➡