Hey Everyone, I am Shannon, Customer Support Manager for a company called Ophelos, based remotely in Glasgow, Scotland 🏴
So excited to be a part of the community, I love QA and I've had the privilege of introducing and building our processes from the ground up. So looking forward to seeing what else I can learn being part of the community!
Hi Shannon! Welcome, it's great to see another QA Specialist joining the ranks!
Hi Shannon and welcome to Quality Tribe! PS: I know that London is not the closest to Glasgow, but we're hosting a meetup on March 9 at 6PM. If you happen to be intown or have some colleagues who are based in London, feel free to join / share the call with them: https://www.eventbrite.com/e/no-bad-cocktails-customer-stories-meetup-with-klaus-tickets-546581498977
Ah sounds lovely, I am actually in London the week before, shame the timings don't align! I will pass a long to any colleagues who may find it interesting too, thanks so much :)
Welcome to the tribe Shannon! 😻
How was your experience creating your processes from scratch, and how does your QA program look like now at Ophelos?
It has been great, I used to be a QA specialist in previous roles (larger teams). So this is a learning curve for me to think more strategically about integrating this process into a company with a smaller customer service team.
We are also going through another growth phase so we are needing to change it up again, which I am excited to do!
What has been the mayor difference between doing this in a big team vs a smaller one?