On our quest to collect the best CX stories from around the world, we landed on Zapier: the truly international and fully remote company that employs more than 300 people from 27 different countries.

Zapier is a company that can automate anything. So, we were curious to find out how much of their own work they’ve automated, especially in customer service. 

Join us in this fun fireside chat with Lauren Fearn, the Senior Manager of Global Care Support at Zapier, and find out what’s happening behind the scenes.