Education Perfect (EP) was already creating delightful learning experiences for more than 1 million students before COVID-19 reshaped the way we work and study. As schools switched to distance learning during the lockdown, the EP platform was suddenly needed more than ever - meaning that the support volume hit all-time highs.
Emma McAllister (Head of Operations), Tobin Doidge (Enrolment Manager), and @Reanne de Ruiter (Inbound Support Manager) from Education Perfect share insights into how they handled customer service during these unprecedented times at our new Fireside Chat with Klaus and Valentina.
Do you have any questions for the participants? Post them in the comments 🚀
Also, if you haven’t seen the previous episodes, here’s your chance to catch up: