Exciting news! ✨
For the third time already, we joined forces with Intercom, Aircall, and Support Driven in creating the Customer Service Quality Benchmark Report.
Our most comprehensive edition yet (we surveyed over 4,000 customer service professionals!) features benchmarks for CSAT, NPS, IQS, FCR, and many other support KPIs – and expert insights on the trends.
We’re thrilled to share this with you and hope you can put these learnings to use in your team.
To a productive 2023!