Customer service is often one of the most culturally diverse departments - especially in international businesses. Support reps who can speak various languages and handle cultural differences are often the competitive edge for global companies.
What's your experience - how difficult is it to manage a culturally diverse support team? How do people from different cultural backgrounds communicate with the world? How does diversity impact inter-team collaboration?
Here's what cultural diversity in customer service looks like through the lens of the Cultural Dimensions theory: