Recapping last week's webinar with Loom and Zendesk: we talked about customer service consistency and how to achieve or maintain it.Ā 

My 3 takeaways were:
1) You can't predict all of your customers' expectations but you can build great customer experience by using journey mapping šŸ›£

2) If you are not spending enough of your time improving your help center and your self service resources, your support volume may explode and you will be firefighting. šŸ”„

3) By having everybody read through the customer interactions every month, you are better aware of the challenges that your customers are facing. That's right, this is the power of peer reviews šŸ¤œšŸ¤›

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Now, which companies with great customer service you can recommend me and why is yours one of them? šŸ¤“