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Klaus' Courses
Klaus' Courses
92 members
3 questions
16 posts

Welcome to the Klaus' Courses study group! 🎉

Klaus' Courses is a virtual course for customer service professionals looking to boost their skills to the fullest potential.

Join Riley, Klaus' educational expert, and enroll in the course.

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Merily
Marketing @ Klaus 🐈

Join Klaus' Courses! 🎓

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Riley James Young
Educational Content Specialist

Reports! 📈

Wanting to take your support team to the next level?

Regular reporting on performance metrics can be the key to success. Not only does it help you track trends over time, but it can also lead to increased accountability, smarter... (More)

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Riley James Young
Educational Content Specialist

Support metrics! What do you focus on and why? 🧐

IQS, CSAT, FRT, AHT, DSAT, ART......the list goes on!

Knowing what support metrics to track is important in helping you reach your goals, however, with such a large amount of metrics to track, how do you decide which ones to... (More)