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Wanting to take your support team to the next level?
Regular reporting on performance metrics can be the key to success. Not only does it help you track trends over time, but it can also lead to increased accountability, smarter... (More)
IQS, CSAT, FRT, AHT, DSAT, ART......the list goes on!
Knowing what support metrics to track is important in helping you reach your goals, however, with such a large amount of metrics to track, how do you decide which ones to... (More)
