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I think it depends on many things.
What is the possible impact on the company for failing this point? Legal, Financial?
Is the point an important metric that you need and compliance is low no matter how many times you've... (More)
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Setting up the processDiscussions and questions around setting up the conversation review process: rating scales, peer review vs manager review, etc.
Discussions and questions around setting up the conversation review process: rating scales, peer review vs manager review, etc.
Answer
Setting up the process
Hm, what would trigger the auto-fail, can you give an example? In general, I would say that an auto-fail would also need a nuanced explanation from a reviewer, but I feel like I'm missing a bit of information :)
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Setting up the process
Another great question Brianna! 😻
For me, when I was in this position, I was part of the "Customer Service Improvement team" which was a group of specialists who served the support department, but were not customer facing themselves (we... (More)
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Setting up the processHey Brianna 😸
I think you are thinking about this the right way :) It can be a tough call to suddenly remove the 'easier'/macro/incident types of conversations, as you said, it can increase grader burden while also decrease IQS... (More)
