Discussions and questions around setting up the conversation review process: rating scales, peer review vs manager review, etc.
Quality assurance program is a great way to improve efficiency, boost morale and foster professional growth in your customer service team.
However, in order to achieve this, you’ll need to be asking the right questions while conducting your conversation reviews.... (More)
I think it depends on many things.
What is the possible impact on the company for failing this point? Legal, Financial?
Is the point an important metric that you need and compliance is low no matter how many times you've... (More)
Hm, what would trigger the auto-fail, can you give an example? In general, I would say that an auto-fail would also need a nuanced explanation from a reviewer, but I feel like I'm missing a bit of information :)
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