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Jonathan Andreo
Customer Support Specialist turned Frontend Engineer

Software engineering for Customer Support folks

Hi! πŸ‘‹

I'm Jonathan.

I'm a French/Brazilian Customer-Support-Specialist-turned-Software-Engineer currently based in Berlin, Germany.

A few months ago I quit my job to avoid burning out (again..) and have been focusing on my mental health and leveling up my skills on... (More)

Daniil Izotov
CX researcher @ Supprt Handbook

🎀 Review for a 60-min interview

Hello there,

Hope I'm not violating any rules, cause I wanna ask for help.

My team is creating a product for international support teams to make their soft-skills stand out from the crowd. And there is not enough data to... (More)


I am often asked to describe a time when I feel I’ve gone above and beyond for a customer.

I honestly despise this question, because I always feel like I am giving my best. And it’s too vague a question,... (More)

Merily Leis
Marketing @ Klaus 🐈

πŸ‘‹ Hi friends, we need your help

Together with Intercom and the Support Driven community, we're creating a report to define the baseline for key support quality metrics.

The world of support is changing and evolving. Teams are adopting new tools and strategies in order to provide... (More)