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Howdy everyone! :) I'm hoping to get some tips or advice from this group. In our peer review process, we currently utilize both a scorecard and comments, and have quickly found that our team values the feedback from comments more... (More)
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Need input for a survey, feedback on an idea, or someone to participate in an interview or webinar? Share it here.
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Hi! 👋
I'm Jonathan.
I'm a French/Brazilian Customer-Support-Specialist-turned-Software-Engineer currently based in Berlin, Germany.
A few months ago I quit my job to avoid burning out (again..) and have been focusing on my mental health and leveling up my skills on... (More)
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Hello there,
Hope I'm not violating any rules, cause I wanna ask for help.
My team is creating a product for international support teams to make their soft-skills stand out from the crowd. And there is not enough data to... (More)
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I am often asked to describe a time when I feel I’ve gone above and beyond for a customer.
I honestly despise this question, because I always feel like I am giving my best. And it’s too vague a question,... (More)
