Skip to main content

Join the community of CX quality professionals!

Requests
Requests

Need input for a survey, feedback on an idea, or someone to participate in an interview or webinar? Share it here.

Jonathan Andreo
Customer Support Specialist turned Frontend Engineer

Software engineering for Customer Support folks

Hi! πŸ‘‹

I'm Jonathan.

I'm a French/Brazilian Customer-Support-Specialist-turned-Software-Engineer currently based in Berlin, Germany.

A few months ago I quit my job to avoid burning out (again..) and have been focusing on my mental health and leveling up my skills on... (More)

Daniil Izotov
CX researcher @ Supprt Handbook

🎀 Review for a 60-min interview

Hello there,

Hope I'm not violating any rules, cause I wanna ask for help.

My team is creating a product for international support teams to make their soft-skills stand out from the crowd. And there is not enough data to... (More)

Answer
Requests

I am often asked to describe a time when I feel I’ve gone above and beyond for a customer.

I honestly despise this question, because I always feel like I am giving my best. And it’s too vague a question,... (More)

Merily Leis
Marketing @ Klaus 🐈

πŸ‘‹ Hi friends, we need your help

Together with Intercom and the Support Driven community, we're creating a report to define the baseline for key support quality metrics.

The world of support is changing and evolving. Teams are adopting new tools and strategies in order to provide... (More)