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We're looking for guest writers for our blog. The idea is to include the views and ideas of different people in the support space. We have a bunch of topics already in mind but are also open... (More)
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Need input for a survey, feedback on an idea, or someone to participate in an interview or webinar? Share it here.
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Together with Intercom and the Support Driven community, we're creating a report to define the baseline for key support quality metrics.
The world of support is changing and evolving. Teams are adopting new tools and strategies in order to provide... (More)
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Hi there!
Have you recently launched a quality assurance program? I’m creating a video for a QA course and would love to include real-life stories from teams that have fresh experience with getting started with it. If that sounds like... (More)
