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I am often asked to describe a time when I feel I’ve gone above and beyond for a customer.
I honestly despise this question, because I always feel like I am giving my best. And it’s too vague a question,... (More)
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RequestsNeed input for a survey, feedback on an idea, or someone to participate in an interview or webinar? Share it here.
Need input for a survey, feedback on an idea, or someone to participate in an interview or webinar? Share it here.
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Together with Intercom and the Support Driven community, we're creating a report to define the baseline for key support quality metrics.
The world of support is changing and evolving. Teams are adopting new tools and strategies in order to provide... (More)
Hey folks!
We're looking for guest writers for our blog. The idea is to include the views and ideas of different people in the support space. We have a bunch of topics already in mind but are also open... (More)
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Hi there!
Have you recently launched a quality assurance program? I’m creating a video for a QA course and would love to include real-life stories from teams that have fresh experience with getting started with it. If that sounds like... (More)
