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Hi! 👋
I'm Jonathan.
I'm a French/Brazilian Customer-Support-Specialist-turned-Software-Engineer currently based in Berlin, Germany.
A few months ago I quit my job to avoid burning out (again..) and have been focusing on my mental health and leveling up my skills on... (More)
Hello there,
Hope I'm not violating any rules, cause I wanna ask for help.
My team is creating a product for international support teams to make their soft-skills stand out from the crowd. And there is not enough data to... (More)
I am often asked to describe a time when I feel I’ve gone above and beyond for a customer.
I honestly despise this question, because I always feel like I am giving my best. And it’s too vague a question,... (More)
Together with Intercom and the Support Driven community, we're creating a report to define the baseline for key support quality metrics.
The world of support is changing and evolving. Teams are adopting new tools and strategies in order to provide... (More)
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