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Using Klaus
Using Klaus

Here's the place to ask any Klaus-related questions, provide feedback, send feature requests, and share your ideas.

Follow this topic to be the first to learn about new feature updates or releases, important company news or just fun stories we want to share with you.

What's new in Klaus: Assignments 2.0! 🎉 (let us know what you think)

Our Review Assignments feature now offers greater flexibility to automate and accommodate your QA needs. Provide your team with a consistent flow of insightful conversations to review.

In addition to a brushed-up look and feel (hello, dedicated setup page!), we’ve... (More)

Quality Assurance 101: Questions for the QA (template available!)

Quality assurance program is a great way to improve efficiency, boost morale and foster professional growth in your customer service team.

However, in order to achieve this, you’ll need to be asking the right questions while conducting your conversation reviews.... (More)

What is the frequency that Klaus updates the imported conversations?

Hi, everyone! I'm new here, so apologies in advance if this question is included in the Knowledge Base! I tried giving it a read but decided I'd ask here to interact with you all. 😊

Our Help desk is... (More)