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Our Review Assignments feature now offers greater flexibility to automate and accommodate your QA needs. Provide your team with a consistent flow of insightful conversations to review.
In addition to a brushed-up look and feel (hello, dedicated setup page!), we’ve... (More)
Quality assurance program is a great way to improve efficiency, boost morale and foster professional growth in your customer service team.
However, in order to achieve this, you’ll need to be asking the right questions while conducting your conversation reviews.... (More)
Hi, everyone! I'm new here, so apologies in advance if this question is included in the Knowledge Base! I tried giving it a read but decided I'd ask here to interact with you all. 😊
Our Help desk is... (More)
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