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Using Klaus
Using Klaus

Here's the place to ask any Klaus-related questions, provide feedback, send feature requests, and share your ideas.

Follow this topic to be the first to learn about new feature updates or releases, important company news or just fun stories we want to share with you.

Maiya Chekalova
Quality Assurance Specialist @ Grover

Hey Paulo! QA from Grover here :) So we use coaching sessions as monthly performance overview where we provide performance numbers for each agent (e.g. their CSAT, CPH, and IQS based on Klaus reviews). They are available for agent and... (More)

Triin Ilves
community and events at klaus

In case you missed: rewatch the first edition of Keeping up with Klaus

We recently hosted our first Keeping up with Klaus webinar where resident quality connoisseurs, Diogo and Riley, shared their best practices on using Klaus. Here's the recording if you missed it:ย 

https://www.youtube.com/watch?v=Izk0aNLJ7s8&ab_channel=Klaus

ย 

Hubspot Integration

Hello all,

This is Nikita from Aspire.

I wanted to check if any of you use Hubspot as a CRM tool and have connected it with Klausapp for QA evaluations. We wanted to understand your experience with this integration and... (More)

Triin Ilves
community and events at klaus

๐Ÿš€ Proudly purr-senting: KlausGPT for CSAT ๐Ÿš€

CSAT surveys are considered the North Star for tapping into what customers think.

Yet, the average CSAT response rate isโ€ฆ
19% for chat,
5% for email,
5% for phone.

And only 19% of all CSAT ratings include a comment in... (More)