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Hey Paulo! QA from Grover here :) So we use coaching sessions as monthly performance overview where we provide performance numbers for each agent (e.g. their CSAT, CPH, and IQS based on Klaus reviews). They are available for agent and... (More)
Join the community of CX quality professionals!
Using KlausHere's the place to ask any Klaus-related questions, provide feedback, send feature requests, and share your ideas.
Follow this topic to be the first to learn about new feature updates or releases, important company news or just fun stories we want to share with you.
Here's the place to ask any Klaus-related questions, provide feedback, send feature requests, and share your ideas.
Follow this topic to be the first to learn about new feature updates or releases, important company news or just fun stories we want to share with you.
We recently hosted our first Keeping up with Klaus webinar where resident quality connoisseurs, Diogo and Riley, shared their best practices on using Klaus. Here's the recording if you missed it:
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Using Klaus
Hello all,
This is Nikita from Aspire.
I wanted to check if any of you use Hubspot as a CRM tool and have connected it with Klausapp for QA evaluations. We wanted to understand your experience with this integration and... (More)
CSAT surveys are considered the North Star for tapping into what customers think.
Yet, the average CSAT response rate is…
19% for chat,
5% for email,
5% for phone.
And only 19% of all CSAT ratings include a comment in... (More)
