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Praise? When a customer DEMANDED to speak to my CEO because the support I provided was that stellar (dusts shoulders off). They then took to Facebook for more praise. It was a great feeling.
The worst was also on Facebook.... (More)
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Using KlausHere's the place to ask any Klaus-related questions, provide feedback, send feature requests, and share your ideas.
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Here's the place to ask any Klaus-related questions, provide feedback, send feature requests, and share your ideas.
Follow this topic to be the first to learn about new feature updates or releases, important company news or just fun stories we want to share with you.
No more scrambling for notes, you can save the scrambling for your morning eggs 🍳
You asked, and we listened! With our Pins for Coaching feature:
📌 add notes on any agent directly into Klaus
📌 pin specific conversations an... (More)
Answer
Using Klaus
Our team doesn't use hashtags per se, but in Salesforce there is an option to use topic tags. We haven't really done anything with that, but it is sort of a grass roots effort.
Post
Using Klaus
Hello! I am curious what are some grading categories that you use for your Klaus scorecards for customer support reps? I am struggling to come up with any more beyond solution, product knowledge, tone, and grammar/punctuation. Any suggestions or examples... (More)
