Skip to main content

Join the community of CX quality professionals!

Using Klaus
Using Klaus

Here's the place to ask any Klaus-related questions, provide feedback, send feature requests, and share your ideas.

Follow this topic to be the first to learn about new feature updates or releases, important company news or just fun stories we want to share with you.

Introducing: Pins for Coaching ๐Ÿ“Œ ๐ŸŽ‰

No more scrambling for notes, you can save the scrambling for your morning eggs ๐Ÿณ

You asked, and we listened! With our Pins for Coaching feature:
๐Ÿ“Œ add notes on any agent directly into Klaus
๐Ÿ“Œ pin specific conversations an... (More)

Corinne Flanagan
Smartsheet Senior Manager of Training, Quality, & Operations

Our team doesn't use hashtags per se, but in Salesforce there is an option to use topic tags. We haven't really done anything with that, but it is sort of a grass roots effort.

Klaus Scorecard Categories?

Hello! I am curious what are some grading categories that you use for your Klaus scorecards for customer support reps? I am struggling to come up with any more beyond solution, product knowledge, tone, and grammar/punctuation. Any suggestions or examples... (More)

Merily Leis
Marketing @ Klaus ๐Ÿˆ

Klausmojis for Slack

Klaus' research team detected a concerning disproportion of cat emojis in Slack. We had to fix this problem, so โ€“ meet Klausmojis!

A cat emoji for every occasion. If you have ideas on which emojis we should definitely add... (More)